Dhamma Loop SpotDoc support

Customer support

Support for SpotDoc

Email with "SpotDoc" in the subject line for product help, bug reports, feature requests, or privacy questions. We aim to reply within two business days.

What To Include

App Details

  • SpotDoc version (Settings → About, or the App Store listing)
  • iPhone model and iOS version

What Happened

  • What you were doing (dropping a pin, sharing a trip, using the concierge)
  • Any visible error message
  • Whether you were on Wi-Fi or cellular

Sharing Questions

  • Whether everyone is signed in to iCloud
  • Who created the trip and who was invited
  • Whether the invite was accepted on the other device

Good To Know

Sharing uses iCloud. Shared trips sync through your Apple iCloud account, so everyone on a trip needs to be signed in to iCloud with the app installed. If a shared trip isn't appearing, first confirm the invite was accepted and both devices have an internet connection.

The concierge needs a connection. Its suggestions are generated by an AI service, so it needs internet to answer. Your saved map, pins, categories, and trips are stored on your device and remain fully browsable offline.

Suggestions are a starting point. The concierge draws from the spots you saved; always confirm opening hours, closures, and transit before you go.